An Ace IT Support contracts allow you to concentrate on running your business whilst we look after your IT systems. From 5 users to 250 we have the solutions to make your day to day IT easier, more reliable and cost effective.
Our IT support contracts don’t tie you in with long notice periods, instead we want to build a long lasting relationship over many years.
We hope that over time our engineers and account managers will become a key partner to your business. We like to respond quickly to your requests and not lose you in call queues and complicated ticketing systems. All contracts do come with service level agreements, reporting, monitoring, patching and review meetings, but the most important thing is that we can respond quickly and efficiently when you need us.
Using our remote support tools we can easily connect to you and help with your problem.
We aim to resolve as many issues as possible when you first call in. If we can’t help you straight away we will always get back to you within one hour.
We will happily call your internet provider or software support company to quickly get your technical problems solved.
We make sure your machines have the latest security patches installed for leading products like Office, Java, Acrobat and Windows.